VPN-Router.com  (hereafter VPN-Router.com ), brokers subscriptions for Pay-TV, supports subscribers, sells articles and supplies services relating to VPN services.

Money back guarantee

VPN-Router.com offers an extended 30 day money back guarantee on the hardware VPN routers. Send us an email within 30 days of delivery of the VPN router and we will take it back for a full refund. We will not refund shipping charges and return shipping has to be paid by the customer.


  • 1 Scope
    These conditions of contract apply to all contracts offered or closed with VPN-Router.com (VPN-Router.com ) or companies associated with VPN-Router.com . After first notification, they also apply to all future contractual relationships with the Purchaser up until notification of an amendment to these conditions of contract by VPN-Router.com . These conditions determine the relationship with the Purchaser unless other arrangements have been explicitly agreed in written form between the parties in an individual case, or regulatory provisions of a mandatory nature are in effect. Different conditions of business on the part of the Purchaser only apply if VPN-Router.com has explicitly agreed to these in written form.


  • 2 Offer and contract closure
    Offers from VPN-Router.com are subject to confirmation and are non-binding. A contract is deemed to be in effect upon a written order confirmation by VPN-Router.com or with the commencement of fulfillment of the order. Supplementary agreements and changes require written confirmation by VPN-Router.com . Fulfillment of the contract will be carried out on condition of correct and timely provision by the supplier to VPN-Router.com . This only applies when non-delivery cannot be attributed to VPN-Router.com , even when backed up by closure of covering business with a supplier. The Purchaser will be informed immediately on the non-availability of the service. Any payments will be immediately refunded.

VPN-Router.com  retains the right to rescind the contract if conditions should arise after contract closure as a result of which the financial situation of the Purchaser is deemed unsuitable for provision of credit, or should such conditions have been in existence at the time of contract closure but unknown to VPN-Router.com .


  • 3 Delivery
    Unless otherwise agreed, the delivery times and dates given are subject to confirmation. If times and dates given are not met, liability claims on the part of the Purchaser will therefore not be accepted by VPN-Router.com . Delays in delivery and provision of service due to Acts of God and events that hinder delivery by VPN-Router.com or even make this impossible, for example strikes, lock-outs, measures taken by authorities, etc. – even when these apply to suppliers or sub-contractors – exempt VPN-Router.comeven if times and dates are binding. Such conditions give VPN-Router.com  the right to delay the delivery of the goods or service by the amount of time of the duration of the hindrance plus a commensurate run-up time, or due to the unfulfilled part, to partially or completely rescind the contract. If the hindrance lasts for more than three months, the Purchaser has the right, after commensurate appointment of a date, to cancellation with regard to the unfulfilled part of the contract. If delivery time is longer, or if VPN-Router.com has freed itself of its obligations, The Purchaser cannot derive any right to liability claims from this. VPN-Router.com may only invoke the named conditions when the customer has been promptly informed thereof.VPN-Router.com  is at all times entitled to partial delivery.

Delivery is made using the services of DHL, UPS or DPD – depending on your region. The shipping costs are clearly displayed at check-out.


  • 4 Shipment and transfer of perils
    In general, shipment is carried out by one of our contractors. Supply is generally from our dispatch office in Hamburg, Germany.

The danger of accidental loss and accidental deterioration of the goods is transferred upon hand-over to the Purchaser. For mail order purchase, transfer of perils takes place upon delivery of the goods to the transport company, goods transport driver or any other person or instance responsible for transport and delivery, independently of whether transport is undertaken from the place of performance and who bears the cost of transport. Goods are sent uninsured, insurance is upon request by, and at the cost of, the Purchaser.

Hand-over will still be made even if the Purchaser delays acceptance.


  • 5 Prices and payment conditions
    All prices are subject to confirmation and are understood to be from the delivery plant or from warehouse. Transport costs, taxes, import duties, other charges, and special expenditures by VPN-Router.com will be separately billed.

The Purchaser should in principle pay by credit card. Should this not be possible, payment in advance will be required.

Cheques and drafts will only be accepted as direct payment, the latter only on special agreement. They are first accepted as payment upon encashment. Currency conversion costs and expenses are charged to the Purchaser. VPN-Router.com  retains the right to return drafts already taken and to demand immediate payment if the bank refuses encashment or should circumstances become known at a later date from which credit unworthiness of the Purchaser can be concluded.

Should the Purchaser fall behind with a payment or fulfillment of an obligation, all demands resulting from the business connection are due immediately.

For the period of non-fulfillment, the Purchaser must pay interest on the amount due at a rate of 5% per annum above the basic interest rate. However, VPN-Router.com  retains the right, upon proof of a greater degree of loss due to non-payment, to demand appropriate payment. If the Purchaser is himself a dealer, non-fulfillment interest is 8% per annum above the basic interest rate. VPN-Router.com  has the right to charge a fee of EUR 10 per dunning letter.

The Purchase only has the right of off-setting charges if his counterclaims have been determined to be legally binding and are recognized by VPN-Router.com .

Upon delay in payment or deterioration in the economic situation of the Purchaser, VPN-Router.com  is entitled to demand advance payment or collateral security for claims both due and pending on all existing contracts and to refuse fulfillment until advance payment or collateral security has been rendered. If the Purchaser does not accede to the VPN-Router.com  claims within a period of four days, VPN-Router.com is entitled to rescind the contract and claim damages instead of the supply of service. This also applies should circumstances arise before or during closure of contract that bring creditworthiness into doubt and which only become known to VPN-Router.com  after closure of contract.

Payments to employees or representatives of VPN-Router.com  are only accepted as release of debt when said persons have been given authority to collect by VPN-Router.com .

A delay in delivery due to request by the Purchaser has no effect upon the due date of payment.

If, after closure of the delivery contract, new obligations of any kind are laid on VPN-Router.com  by regulatory authorities that affect the contract closed, then changes or extensions resulting from said obligations are deemed as having been agreed by the parties. Any new taxes, expenses, and other charges or increases, including changes to import and customs duties are always charged to the Purchaser.


  • 6 Retention of title
    VPN-Router.com retains ownership of the goods until all outstanding claims relating to a current business relationship have been settled. The VPN-Router.com claims are not invalidated by inclusion in an open business account even if recognized by VPN-Router.com . Payment of the entire remaining debt is due immediately should the Purchaser fall behind in payment, or due to behavior contrary to the contract on the part of the Purchaser, or opening of insolvency proceedings concerning assets, or if a court has refused to open proceedings due to insufficient assets. In such cases, VPN-Router.com  can, without prejudicing its other rights, demand the goods concerned back and also claim for any damages to VPN-Router.com  which have resulted. Should VPN-Router.com  apply its right to retain title or lengthen the delivery time due to impending regulations, this is not deemed to be a withdrawal from the contract if the Purchaser is a dealer. Any ensuing costs are borne by the Purchaser.

The Purchaser commits to handle the goods carefully. The Purchaser has the obligation to store the goods in correct fashion, to ensure these properly at his own cost and provide proof of this to VPN-Router.com on demand.

The Purchaser is not entitled to frustrate or hamper any rights concerning the goods under retention of title by VPN-Router.com , in particular he is not permitted to sign over or pledge such goods to third parties as security. The Purchaser is required to inform VPN-Router.com  immediately by registered letter should access to the goods have been given to a third party, for example in the case of distraint. The Purchaser is required to immediately inform the third party in writing of the VPN-Router.com  ownership rights. Change in ownership of the goods or change of the Purchaser’s address must be immediately communicated to VPN-Router.com . Should the Purchaser not comply with these requirements to inform VPN-Router.com  and third parties, and if the third party is subsequently unable to reimburse VPN-Router.com  for the ensuing legal and other costs incurred in asserting its rights, the Purchaser is held liable for the losses incurred by VPN-Router.com .


  • 7 Warranty
    VPN-Router.com will in the first instance offer warranty on an exchange or repair basis at the discretion of VPN-Router.com .

If this subsequent fulfillment miscarries twice, the Purchaser can, at his discretion, demand either a reduction in payment (compensation) or annulment of the contract. The Purchaser does not, however, have the right to demand withdrawal from the contract for small contractual non-compliances, in particular for small defects. Inability to remedy defects or effect an exchange on the part of VPN-Router.com  is equivalent to non-fulfillment of performance by VPN-Router.com  due to the disproportionate effort of such performance and unacceptability to the Purchaser (Paragraph 439, Section 1, German Federal Statutes).

The Purchaser must examine the goods immediately upon their receipt. Defects visible or recognizable upon correct examination must be communicated to VPN-Router.com  by email within two days after receipt of the goods and simultaneously in written form. Defects which are not visible or recognizable upon correct examination must be communicated in written form within seven days after their discovery, otherwise warranty claims will be deemed invalid. Timely sending of the complaint is sufficient to meet such deadlines. The burden of proof for any and all claim requirements falls entirely on the Purchaser, in particular for the defect itself, for the time when the defect was determined and for timely notification of the defect.

If the Purchaser chooses to annul his contract due to a defect and subsequent non-performance on the part of VPN-Router.com , no additional claims for damages due to the defect will be recognized.

If, after subsequent non-performance the Purchaser chooses compensation, the goods will, at the wish of VPN-Router.com , remain with the Purchaser assuming this is acceptable to him. Compensation is limited to the difference between the purchase price and the value of the defective goods. This does not apply should VPN-Router.com  face accusations of malicious intent.

Claims are limited to a period of one year after delivery of the goods. Possible counterclaims on the part of VPN-Router.com following Paragraph 478 of the German Federal Statutes remain unaffected by this.

Withdrawal from contract and compensation claims becomes invalid after the claim period has ended.

Should ex-contract claims concerning delivery of defective goods be in competition with defect claims, the previously stated claim periods apply also to the ex-contract claims.

Guarantees in a legal sense are not given to the Purchaser by the seller. Manufacturers’ guarantees are unaffected by this.

VPN-Router.com  is also entitled, for commercial dealers, to limit the warranty to relinquishment of its own warranty claims on manufacturers and suppliers. Any and all warranty claims expire immediately if the Purchaser uses the product improperly and contrary to use or operating instructions, modifies it, when any improvement or other work is carried out on defective products without permission to do so by VPN-Router.com , or if the Purchaser bypasses VPN-Router.com  and communicates directly with the Pay-TV supplier.


  • 8 Liability
    VPN-Router.com is not liable for any minor infractions of lesser contractual and non-contractual responsibilities due to negligence. VPN-Router.com is liable for minor infractions of major responsibilities as well as deliberate or major infractions of its responsibilities through factotums, limited to typical and predictable risks which may occur. This also applies to non-contractual liabilities. The preceding liability limitations do not affect possible claims by the Purchaser resulting from product liability. The liability carried by VPN-Router.com  due to personal injury to life, the body or health due to negligent infraction on the part of VPN-Router.com  and its representatives or factotums, is not affected. Claims for damages by the Purchaser due to a defect are limited in validity to a period of one year after delivery of the goods. This does not apply if VPN-Router.com  faces accusations of malicious intent.


  • 9 Interdiction on withdrawal from contract
    The Purchaser may only withdraw from his rights and responsibilities resulting from this contract after previous written agreement on the part of VPN-Router.com .


  • 10 Contractual relationship between Purchaser and Pay-TV supplier
    Through the agency of VPN-Router.com , the Purchaser enters a contractual relationship with the Pay-TV supplier(s). The period of validity of this/these contract(s) are set by the Pay-TV supplier but communicated to the Purchaser before ordering. In general, this period has a duration of 12 months.

Within this period, the Purchaser commits to fulfill his responsibilities resulting from this contract, including those toward VPN-Router.com . In particular he commits to regular payment of the contracted amounts to the Pay-TV supplier(s) via his credit card and to inform the Pay-TV supplier(s) immediately of any possible delay in payment. Should any losses be incurred due to delay in payment to the Pay-TV supplier, VPN-Router.com is entitled, on behalf of the indebted Purchaser, to clear these losses. The corresponding costs incurred by VPN-Router.com must be immediately reimbursed by the Purchaser. These demands remain in force until payment is made. Furthermore, VPN-Router.com retains the right in such cases to block access to the Pay-TV supplier(s) for this Purchaser. Warranty or liability claims on the part of the Purchaser do not arise in this case. VPN-Router.com  retains the right to clear any outstanding demands through use of the credit card which the Purchaser used to order. The Purchaser has accepted this proviso and given the corresponding credit card authorization by naming his credit card data and signing the order form. VPN-Router.com also retains the right to charge a commensurate fee for such transactions.

VPN-Router.com  is not liable for damages (in particular incorrect account withdrawals) due to third parties such as Pay-TV suppliers, for example BSkyB. The Purchaser understands that VPN-Router.com  only provides agency services for a subscription, for example with BSkyB, Livingston , United Kingdom . Such as subscription results in payment responsibilities by, and provision of services to, the customer. VPN-Router.com  offers aid but cannot be held to account for possible liabilities.

In particularly difficult individual cases, where VPN-Router.com  may be held responsible for gross negligence or malicious intent, the liability of VPN-Router.com is limited to the amount of the last BSkyB or other supplier’s monthly charge (depends on package selected).


  • 11 Information protection
    Purchaser data relating to order or person are only stored electronically and processed by VPN-Router.com in accordance with the statutory requirements of the National Data Protection Legislature (BDSG) and the Telecommunication Services Protection Legislature (TDDSG). This information is used and passed on by VPN-Router.com exclusively for order processing purposes. Except for order processing, no information is given to third parties without the express permission of the Purchaser. Upon request, the Purchaser will receive the data stored by VPN-Router.com . The Purchaser may revoke his given permission to store this information at any time and terminate the customer relationship with VPN-Router.com . Should the Purchaser so desire, VPN-Router.com will immediately delete all person-related information.


  • 12 Court of jurisdiction
    Court of law is Palma de Mallorca, Spain


  • 13 Disclaimer
    Should any individual provisions in the above options terms be or become invalid, either in part or in full, or impracticable, this will not affect the validity of the other provisions. The parties agree to replace an invalid or impracticable provision will be replaced by a ruling that is as close as possible in economic purpose to the invalid or impracticable provision in a legally effective and practicable form.